Last updated: September 6, 2026
At CoursesReady, we want customers to receive the digital products they purchase successfully and as described.
Because our products are digital and may be delivered or made accessible shortly after purchase, refund eligibility is more limited than for physical products.
This Refund Policy explains when a refund may be considered.
1. Digital Products
CoursesReady sells digital educational products and course materials.
Depending on the product, delivery may include:
- Download links
- Private access links
- Digital files
- Video materials
- Documents
- Course resources
- Access instructions sent by email
- Access through a customer account
No physical product is shipped unless explicitly stated otherwise.
2. Refund Eligibility
A refund may be considered in situations such as:
Product Not Delivered
If payment was successfully completed but you did not receive access to your purchased product, please contact us.
We will first attempt to resolve the delivery issue.
If we are unable to provide the purchased product within a reasonable period, a refund may be issued.
Product Cannot Be Accessed
If the provided download or access link does not work, contact us so that we can investigate and provide a replacement or working access method.
A refund may be considered if we are unable to restore access to the purchased product.
Duplicate Payment
If you are accidentally charged more than once for the same order, please contact us with the relevant order information.
Verified duplicate charges may be refunded.
Wrong Product Delivered
If you receive a digital product that is materially different from the product you ordered, contact us so that we can correct the delivery.
If we are unable to provide the correct product, a refund may be considered.
Major Technical Issue
If a significant technical problem prevents you from accessing the purchased content and we are unable to provide a reasonable solution, the order may be eligible for a refund.
3. Situations That Are Generally Not Eligible for Refunds
Because digital products can be accessed or downloaded immediately, refunds will generally not be provided solely because:
- You changed your mind after receiving access
- You no longer want the course
- You purchased the wrong course without contacting us before accessing it
- You did not read the product description before purchasing
- You expected specific personal, professional, financial, or business results
- You do not have enough time to complete the course
- You already own the same or similar course from another source
- You do not like the instructor’s teaching style
- You downloaded or substantially accessed the digital materials and simply no longer want them
However, nothing in this policy limits any refund or consumer rights that cannot legally be excluded under applicable law.
4. Requesting a Refund
To request a refund, contact:
Please use “Refund Request” in the subject line whenever possible.
Include:
- Your full name
- Email address used for the order
- Order number
- Product purchased
- Date of purchase
- Reason for the refund request
- Screenshots or other evidence of the problem, when relevant
Providing complete information helps us review the request more efficiently.
5. Contact Us Before Filing a Payment Dispute
If you experience a delivery, access, or payment problem, we encourage you to contact CoursesReady before opening a chargeback or payment dispute.
Most delivery and technical issues can be resolved directly through customer support.
Contact:
We will review the issue and attempt to provide an appropriate solution.
6. Refund Review
Submitting a refund request does not automatically guarantee approval.
Each request may be reviewed based on factors including:
- Whether the order was successfully paid
- Whether the product was delivered
- Whether the digital content was accessed
- The nature of the reported problem
- Whether CoursesReady can correct the problem
- Evidence provided with the request
- Applicable consumer protection laws
CoursesReady may request additional information when necessary to investigate a refund request.
7. Approved Refunds
If a refund is approved, we will provide information regarding the refund process.
Where possible, refunds will generally be returned through the original payment method.
Processing times may depend on the payment provider, bank, blockchain network, or other payment service involved.
CoursesReady cannot control processing times imposed by third-party payment providers.
8. Cryptocurrency Payments
If an order was paid using cryptocurrency, refund handling may depend on the circumstances of the transaction and the payment system used.
Customers requesting a refund for a cryptocurrency payment may be asked to provide appropriate transaction and wallet information.
Any approved cryptocurrency refund will be reviewed carefully for security and transaction verification purposes.
Customers should never send private keys, passwords, seed phrases, or other confidential wallet credentials to CoursesReady.
9. Unauthorized or Fraudulent Transactions
If you believe that a payment was made without your authorization, contact us as soon as possible.
We may request information necessary to investigate the transaction and protect against fraud.
Fraudulent refund requests, false claims, or abuse of the refund process may result in refusal of service or restriction of access to CoursesReady.
10. Product Description
Customers are encouraged to review the product page carefully before purchasing.
Product pages may provide information regarding:
- Course title
- Topics covered
- Included materials
- Format
- Instructor or creator
- Course description
- Delivery method
- Other relevant product details
If you have questions about a product before purchasing, contact us at:
11. Digital Access After a Refund
If a refund is approved, CoursesReady may revoke or disable access to the refunded digital product where technically possible.
The customer must stop using, sharing, distributing, or accessing refunded materials.
12. Abuse of the Refund Policy
CoursesReady reserves the right to investigate patterns of refund abuse, including:
- Repeated purchases followed by refund requests
- Downloading content and repeatedly requesting refunds
- Fraudulent claims
- Payment disputes after successful delivery
- Attempts to obtain digital products without payment
This provision does not affect legitimate consumer rights.
13. Consumer Rights
This Refund Policy is intended to operate subject to applicable consumer protection laws.
Nothing in this policy is intended to exclude, restrict, or waive rights that cannot legally be excluded or restricted.
If applicable law provides you with additional rights, those rights remain unaffected.
14. Changes to This Refund Policy
CoursesReady may update this Refund Policy from time to time.
Changes may be made to reflect updates to:
- Products
- Payment methods
- Delivery systems
- Business practices
- Legal requirements
The latest version will always be published on this page.
15. Contact
For refund, order, delivery, or payment questions, contact:
CoursesReady
Email: support@coursesready.com
Website: CoursesReady.com
For refund requests, please include “Refund Request” in the email subject line whenever possible.
